Get in Touch With Us
Whether you have spotted something that needs updating, have a question about our casino reviews, or want to share feedback about how we cover online gambling in New Zealand — we genuinely want to hear from you. This page explains the best ways to reach us and what to expect when you do.
How to Reach Our Team
Email is the most direct way to contact us. Every message is read by a real person, and we aim to reply within two working days. The more detail you include about your enquiry, the faster we can point it to the right person and send a useful response.
Please write to us at [email protected]
We do not use automated replies as a substitute for a considered response. You will always hear back from someone who has actually read what you sent.
What You Can Write to Us About
There is no wrong reason to get in touch. Below are the kinds of messages we receive most often:
- Content questions — If something in our casino reviews, bonus breakdowns or payment guides is unclear, ask us to clarify and we will do our best to help.
- Corrections and accuracy flags — We take the accuracy of our casino information seriously. If you have spotted a figure, licence detail or offer term that looks out of date or incorrect, please let us know. Reader feedback is one of the ways we keep our content trustworthy.
- Suggestions for coverage — Is there a casino, payment method or topic related to online pokies and NZ gambling that you feel we have not covered well enough? We welcome ideas from readers when planning future content.
- Partnership and editorial enquiries — If you represent a casino operator, software provider or related organisation and would like to discuss how we might work together, please introduce yourself and outline what you have in mind. We review all such requests on their merits; commercial relationships do not influence our editorial rankings.
- Responsible gambling concerns — If you or someone you know is experiencing difficulties related to gambling, please mention this in your message and we will direct you to appropriate support resources available in New Zealand.
Responsible Gambling Resources in New Zealand
Our site covers offshore online casinos for NZ adults aged 18 and over. If gambling is causing concern for you or someone close to you, the following organisations provide free, confidential support:
- Problem Gambling Foundation of New Zealand — available through the national helpline 0800 654 655
- Gambling Helpline — free call or text on 1737 for immediate support
You can also use the responsible gambling tools offered by whichever casino platform you use, including deposit limits, session reminders and self-exclusion options. We are happy to point you towards further resources if you reach out.
A Note on Our Editorial Independence
New Zealand Online Casinos is an independent comparison site. We research and review casino platforms available to NZ players, covering areas such as licensing, online pokies, non-GamStop casino options, bonuses, payment methods and mobile compatibility. Our editorial assessments are based on that research, not on commercial arrangements. If a casino or provider has paid for placement or promotion, we say so — that relationship never determines how we rate or rank.
If you believe any content on this site misrepresents a casino, its terms or its regulatory status, we encourage you to contact us directly. We will investigate and update our content where a correction is warranted.
What Happens After You Email Us
- Your message is received and logged by our team.
- It is reviewed by the team member best placed to respond — editorial, corrections or partnerships, depending on your enquiry.
- You receive a personal reply, typically within two working days. During unusually busy periods it may take a little longer, and we appreciate your patience.
We do not share your contact details with third parties, and we will only use the information you provide to respond to your message.
Before You Write
It may save you time to check whether your question is already answered elsewhere on the site. Our reviews cover casino licensing and eligibility, NZD bonuses and their conditions, pokies and table games, withdrawal processes, and more. A quick browse may get you the answer faster than waiting for a reply.
That said, if you have read our content and something still is not clear, please do write. Improving how we explain things is something we actively work on, and reader questions help us identify the gaps.
We look forward to hearing from you.